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Can’t get online abroad? Try these 5 steps

Make sure you’ve arrived somewhere your plan covers. Plans that only use local networks may show “Activating” or no signal before you arrive.
In Settings › Mobile Service (or SIM manager), turn on the travel eSIM and set it as your mobile data line.
Turn on data roaming for the travel eSIM and check the APN on your plan page. Keep data roaming off on your home SIM.
Turn airplane mode on for 10 seconds and off again, or restart your phone, so it searches for the local partner network.
Still offline? Don’t delete the eSIM — some can’t be reinstalled. Send us screenshots of your mobile service and APN settings, your phone model and your order number, with install codes hidden.

Don’t delete the eSIM first, and never post QR codes, activation codes or card details in public messages.

Real people answer every message. Include your order number (starting with GLB) if you have one.