LIMELINK POLICIES
Refund policy
Last updated: 2026-11-14
Unredeemed vouchers
You can cancel a voucher that has not been redeemed within 180 days of purchase for a full refund.
Redeemed eSIMs
Once a voucher is redeemed, the QR code has been issued by the carrier. Cancelling needs the carrier’s confirmation and a fee may apply.
If your eSIM does not work
Contact us as soon as possible after you arrive. We will troubleshoot with you; please share your settings and a screenshot of the error. If the eSIM cannot be used, you can request compensation or a refund.
How refunds are paid
Refunds are paid in US dollars to the original card. They usually appear within 5–10 business days.
Contact
Email service@limelink.cc or message us on WhatsApp with your order number. Seller: Omnilink Digital Limited, Hong Kong.