Frequently asked questions
Answers about buying, installing and using a limelink travel eSIM.
When do I receive my eSIM?
Your voucher email usually arrives within 5 minutes of payment. Redeem it on our website to get the QR code.
What currency will I pay in?
All prices are in US dollars and you pay by card in US dollars. Your bank may show a converted amount.
Can I buy several eSIMs in one order?
Yes, up to 10 per order. Each eSIM has its own voucher, so you can install them on different phones.
Which plan should I choose?
Daily plans give a fixed high-speed allowance each day; total plans share one allowance across the trip; unlimited plans slow down after a daily high-speed allowance but never cut off. Each destination page compares prices and suggests plans by trip type.
When should I install?
Install on stable Wi-Fi before you fly, unless your plan says it can only be installed after arrival. Switch it on when you land.
Does my phone support eSIM?
You need a phone that supports eSIM and is not carrier-locked. Look for “Add eSIM” in settings, or dial *#06# to see an EID. See the phone compatibility page.
I only have one phone. How do I scan the QR code?
On iOS 17.4 and later you can long-press the QR code in Mail or your browser to add it. Otherwise enter the SM-DP+ address and activation code shown on your voucher page.
Can I reinstall the eSIM if I delete it?
Usually not — most install codes work only once. Don’t delete the eSIM; contact us instead.
Can I keep my own number?
Yes. The travel eSIM is data only. Keep your home SIM active to receive SMS such as verification codes; your carrier’s roaming charges may apply to calls and SMS.
Can I share my data as a hotspot?
Hotspot is allowed on most plans, but it depends on your phone and the local carrier and is not guaranteed.
What happens when my daily data runs out?
You stay connected at a slower speed until the daily reset. Each plan lists the speed after the limit and the reset time.
I can’t get online. What should I check?
Make sure mobile data uses the eSIM, data roaming is on for it, VPN is off, then toggle airplane mode. If the plan lists an APN, enter it. Still offline? Message us on WhatsApp.
Can I get a refund?
An unredeemed voucher can be cancelled within 180 days of purchase. If an eSIM doesn’t work after we troubleshoot together, you can request compensation or a refund. See the refund policy.
How long does a refund take?
Refunds go back to your card in US dollars and usually appear within 5–10 business days.
I didn’t receive my email.
Check spam and promotions folders, then message us with your order number (starting with GLB).
Who am I buying from?
Omnilink Digital Limited, a company registered in Hong Kong. Contact: service@limelink.cc.